Privacy Policy

1. Introduction

Blaze Forge Zythran Hotel ("we," "our," or "us") is committed to protecting your privacy and personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our hotel, use our services, or interact with our website.

2. Information We Collect

Personal Information

We may collect personal information that you provide directly to us, including:

• Name, address, phone number, and email address
• Payment and billing information
• Reservation and stay preferences
• Government-issued identification for registration
• Emergency contact information
• Loyalty program information

Automatically Collected Information

When you visit our website or use our services, we may automatically collect:

• IP address and device information
• Browser type and operating system
• Pages visited and time spent on our website
• Cookies and similar tracking technologies
• Location data (with your consent)

3. How We Use Your Information

We use your personal information for the following purposes:

• Processing reservations and providing hotel services
• Managing your stay and enhancing your experience
• Processing payments and maintaining billing records
• Communicating with you about your reservation and stay
• Sending promotional materials and special offers (with consent)
• Improving our services and website functionality
• Complying with legal obligations and security purposes
• Managing loyalty programs and rewards

4. Information Sharing and Disclosure

We do not sell, trade, or rent your personal information to third parties. We may share your information in the following circumstances:

• Service Providers: With trusted third-party vendors who assist in providing our services
• Legal Requirements: When required by law, court order, or government request
• Business Transfers: In connection with mergers, acquisitions, or asset sales
• Safety and Security: To protect the rights, property, or safety of our guests and staff
• With Consent: When you have given explicit consent to share your information

5. Data Security

We implement appropriate technical and organizational security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include:

• Encryption of sensitive data during transmission
• Secure payment processing systems
• Regular security assessments and updates
• Access controls and employee training
• Physical security measures for our facilities

6. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this policy, comply with legal obligations, resolve disputes, and enforce our agreements. Reservation and billing information may be retained for up to 7 years for accounting and legal purposes.

7. Your Rights and Choices

Depending on your location, you may have the following rights regarding your personal information:

• Access: Request access to your personal information we hold
• Correction: Request correction of inaccurate or incomplete information
• Deletion: Request deletion of your personal information
• Portability: Request transfer of your data to another organization
• Objection: Object to processing of your personal information
• Opt-out: Unsubscribe from marketing communications

8. Cookies and Tracking Technologies

Our website uses cookies and similar technologies to enhance your browsing experience. You can control cookie settings through your browser preferences. Essential cookies are necessary for website functionality, while optional cookies help us analyze usage and improve our services.

9. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of these external sites. We encourage you to review the privacy policies of any third-party websites you visit.

10. Children's Privacy

Our services are not directed to children under 16 years of age. We do not knowingly collect personal information from children under 16. If we become aware that we have collected information from a child under 16, we will take steps to delete such information.

11. International Transfers

If you are visiting from outside Canada, please note that your information may be transferred to and processed in Canada, where our servers are located and our central database is operated.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will notify you of any material changes by posting the updated policy on our website and updating the "Last Updated" date.

13. Contact Information

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us using the information provided below.